How do I return an item?

Send us an email on or call any of our customer care lines.

When can I return an item?

You can initiate a return up to 48 hours (2 days) after delivery if:

You receive a wrong, damaged, defective or counterfeit item.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. (This is applicable to phones, laptops etc).

How long does it take to get my items after order?

Shipping usually takes between 2-5 working days.

How long will it take to return an item and get my refund?

Your refund would be processed as soon as the returned item gets to the warehouse, and passes through a quality check. This usually takes up to 24 hours or less in some cases.

Can I return an item after 3 days?

You will not be able to return an item after 48 hours (2 days), but if it is faulty, it may be covered under warranty. This is particularly valid for devices and electronics.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return.

If you have any question please contact our Customer Service at

Is my product under warranty?

Warranty information is displayed on each product’s description page.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Buyrex.

Can I replace or exchange an item rather than a refund?

Yes, a replacement of an item can be made.

Do I also get refunded the shipping charge after returning a product?

Yes, the refunded amount will also include the shipping amount you were charged.

When I pay with my card, how safe are my card and personal information?

Your personal information and card details are 100% safe. We used a highly sophisticated encryption to secure your data.